Terms & Conditions


Here are some guidelines to help you right before you entrust an order with us.


+ Availability and substitution

Our selection of fresh flowers varies daily due to seasonality, occasion, and creativity, and so will your  made-to order bouquets.
What you receive will be different from the pictures on our website where they are only used as references to colour and style.
We hesitate to promise creation of exact bouquet reproductions to allow creativity freedom and inspiration to work with new flower varieties.
Should any of the flowers or colours mentioned be unavailable due to seasonal differences, supply and delivery delays, we reserve the right to substitute with a suitable material at our discretion, without prior notice or obligations to you.


+ Ordering

Orders are to be made 3 days in advance of your desired delivery date.
Orders may be made via online order form submission  / through direct email order.
An invoice will be issued after submission of online order details for confirmation.
All completed and delivered orders are non-refundable and non-returnable.


+ Prices, Payment & Promotion

– Prices

All prices listed on our website are quoted in Singapore Dollars (SGD).
As the flowers provided by Floristas are subject to seasonal and other price rises beyond our control, prices might be changed at the discretion of Floristas at any time without notice. We are not liable for any compensation to you resulting from such changes.

– Payment Methods

Full payment is due upon confirmation of order. Payment can be made through Brank Transfer
Please ensure you inform us via email after making the transfer in order for us verify the payment to proceed with your arrangement.


+ Cancellation

All our bouquets are made-to-order. We cannot offer a refund on your purchases if you change your mind.
If there is a quality issue or if you received a wrong item, please contact us immediately – describe the problem and where possible, send us an image, so that we can offer you a resolution as efficiently as possible.
Please contact us via email to hello@floristas.sg and we will process your request accordingly.